National and International Postage Delays

Our main freight carrier Australia Post is seeing unprecedented amounts of freight within their network. With the huge increase of parcels on top of the Covid-19 crisis, there are naturally some delays in the system. This page we are trying to keep up to date as much as possible to give our customers as much information as possible as to the possible delays with their orders.

Did you know SunSafe Australia is based in WA? Our customers in WA are seeing little to no delays. SA is not too bad either. The most complaints we’re seeing are customers in Victoria that are shipping by the standard shipping method. Below is the latest information we have from Australia Post.

Australia

Last updated 2 October 2020

Australia Post is adapting to the challenges presented by the pandemic, which means their normal practice of delivery has been impacted. As a result, they’re experiencing substantial delays in there network.

These delays are due to:

• a reduction in air freight capacity and passenger flights (which also carry their parcels)

• a significant increase in parcels volumes, many of which require manual sorting

• health and safety requirements in their network (such as social distancing through zoning, and dedicated shift start times to reduce cross-over of workers)

We know these delays are frustrating, and they’re doing everything they can to keep delivering as safely and quickly as possible.

Victoria destined parcels

With the massive demand and current workforce capacity constraints in Victoria, they foresee an additional 3-day delay for all deliveries in Victoria.

Express Post delays

Their Express Post service is seeing significant delays in delivery. This means that while they continue to prioritise Express Post, and most parcels shipped via this service arrive on time, some could take 5 business days or more to reach their destination.

Tracking tool

Their tracking tool provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit.

Post Offices will remain open during this difficult time and their posties and drivers remain on the road.

While they’re doing everything they can to deliver your online purchases as safely and quickly as possible, they hope you understand that these additional restrictions may cause further delays.

New Zealand

6-12 business days, could be 2-3 weeks.

19 August 2020 (last update)

Postal backlogs to Australia - New Zealand are currently experiencing backlogs into Australia. We appreciate your patience at this time.

Please note: Further delays are expected to New Zealand due to the impacts following the announcement of further restrictions by the New Zealand government for the Auckland region and the rest of New Zealand. Despite our best endeavours, it is likely that some items will take longer than the stated delivery times and we ask for your understanding.

There are flight disruptions and cancellations impacting all inbound and outbound items to New Zealand. Express items will be given priority over Standard items during this time. Australia Post has suspended Economy Services for parcels effective 3 April and until further notice. Economy Services for letters will continue.

Please also check the NZ Post website for additional delays in your area, as our parcels will be then handled by your local NZ Postal network.

UK

9-15 business days, Could be up to 3 weeks.

14 August 2020 (last update)

There are flight disruptions and cancellations impacting all inbound and outbound items to United Kingdom.

For items sent from the end of March to mid-May, additional delays have occurred of up to 2-4 weeks due to limited flights and government restrictions.

Express items will be given priority over Standard items during this time.

Australia Post has suspended Economy Services for parcels effective 3 April and until further notice. Economy Services for letters will continue.

Australia Post is also offering sea mail service to this destination as of 14 August 2020.

Please also check the Royal Mail website for additional delays in your area, as our parcels will be then handled by your local Royal Mail network.

USA

10-20 business days, up to 1 month, may even be longer.

12 June 2020 (last update)

The Los Angeles International Airport (LAX) in the United States of America (USA) is being heavily impacted by increased volumes through their facilities and civil unrest in addition to the COVID-19 pandemic response.

Despite our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.

We will be closely monitoring our delivery performance against these new standards to ensure we continue to provide you with realistic delivery timeframes.

There are flight disruptions and cancellations impacting all inbound and outbound items to USA.

Please also check the USPS website for additional delays in your area, as our parcels will be then handled by your local USPS network.